Shipping Policy
At Sunlion Sanitary, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your products as quickly as possible.
Shipping Methods
We offer various shipping methods to cater to your specific needs. Our shipping options include standard shipping, expedited shipping, and express shipping. You can choose the shipping method that best suits your requirements during the checkout process.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of the products in your order, as well as the destination address. The shipping cost will be displayed at the checkout page before you complete your purchase.
Processing Time
Once your order is placed, our team will work diligently to process and prepare your items for shipment. The processing time may vary depending on the availability of the products and the volume of orders we are currently handling. Rest assured, we strive to process all orders as quickly as possible.
Estimated Delivery Time
The estimated delivery time will depend on the shipping method you have selected and the destination address. During the checkout process, you will be provided with an estimated delivery date based on the shipping method and your location. Please note that unforeseen circumstances such as weather conditions or customs delays may impact the actual delivery time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its whereabouts. Simply visit our website and enter the tracking number in the designated tracking tool.
International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information on the customs regulations and fees applicable to your country.
Shipping Restrictions
There may be certain products that are subject to shipping restrictions due to their size, weight, or contents. These restrictions may vary depending on the destination country. If you encounter any issues during the checkout process, please contact our customer support team, and we will assist you in finding a suitable solution.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards resolving the issue in a timely manner. Please note that claims for lost or damaged shipments must be reported within a certain timeframe, so it is important to notify us as soon as possible.
Contact Us
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Sunlion Sanitary is exceptional.